Guide of Return A Product
Ausom stands behind the quality of every product sold and delivered by our team, hoping that each and every customer expectation is met and exceeded. If for any reason you are not fully satisfied with your purchase experience within 14 days, we are happy to help with a replacement or refund (This valid purchase is only available for the Ausom website).
Orders can be returned within 14 days upon receiving (subject to the last update of the logistics time). Before starting the return process, you should fill out and send a return form to firstname.lastname@example.org, preferably with a photo or video of where the product was damaged. Ausom will process your request within 3 workdays. After approval by Ausom, products can be returned as long as they are in their original packaging and accompanied by all accessories and manuals. The customer is responsible for good packaging. After Ausom agrees to your request for returning, please send back the product and provide the tracking number and tracking query link to Ausom within 7 days. Otherwise, the request will be processed as expired.
For product purchased from Ausomstore.com:
Bought but not yet shipped (cancellations):
We cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request. Once the order is successfully cancelled, the full price of the order will released to your account within 14 days after we receive your refund request form, with no handling fee.
Pre-orders and cancellations of pre-orders:
For all pre-orders, your debit or credit card will be paid immediately. There will be no delay in payment, regardless of when the product is expected to ship. After your payment, you can refer to the previous section for the refund process.
Product was delivered:
- Orders from the Ausomstore.com can be returned within 14 days upon receiving, you can request return & refund service without providing any reason and you shall be responsible for the return shipping fee;
- Orders from the Ausomstore.com can be returned within 14 days upon receiving, if the product has a manufacturing defect or damaged during transport, you can contact the Ausom customer service team at email@example.com to request a return & refund service. Ausom will be responsible for the return shipping fee. Within 14 days after receiving the return package, the refund will be credited back to your account from which the order was initially placed.
We will not charge you any handling fee if you return your order within 14 days for any reason
We do not offer a return of used items, except in the extreme cases of breakage/ malfunction.
Ausom is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. Ausom will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. Ausom will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. Ausom ensures that the customer experience is always a priority.
For product purchased not from Ausomstore.com:
Please refer to the return & refund policy of the platform or buying store. For more details, you can contact the seller to confirm specific terms and conditions.
*Please note: This website only accepts the true purchase from Ausomstore.com. This means if you got one product from other sales like Amazon, Aliexpress, or Geekbuying, Geekmaxi, etc. You should ask for a return from them, not from Ausomstore.com.
- When applying for return, please provide valid proof of purchase, such as order number, receipt, invoice, etc.
- The returned product should be intact and packed in the original packaging in the same condition complete with all the attached accessories, manuals and complimentary items. And all the labels and logos of the returned items show no signs of tampering or alteration.
- Unauthorized return or cash on delivery without the seller’s consent will be rejected.
- After your return request is approved, please send the product back to the address provided in the email, not to the shipping address on the delivery note.
- The return policy works only for purchases direct from the Ausomstore website.